This workbook is designed to help coffee people build training system skills. It answers the most common questions I discover while working with clients and supporting their training needs.

The skills outlined in this 50-page workbook will help trainers identify their goals, connect well with their audience, measure a student’s performance, and track the system’s outcomes. While every company’s specific goals may be different, these underlying principles should help any trainer build a robust system that supports their company’s training goals.